Categorized | India, Startups

SaferIndia – How Kiran Got Her Groove Back

 

(Pic – Kiran Bedi with Holly of PBS)

Critics never tire of praising Kiran Bedi, an ex super cop and present day social activist. Recently when she got passed over for the top cop position at New Delhi, Ms Bedi promptly handed over her resignation and, kid you not, set out to jump on the web 2.0 bandwagon. (Albeit a rickety one though).

How Did She Do That

By collaborating with an NGO in launching a website called Safer India www.saferindia.com. (Hindu reported the site to be getting almost 100, 000 hits a day). SaferIndia plans to play footsie in assisting common Indians lodge complaints with the concerned police department.

Purpose

The modus operandi is supposed to eliminate obstruction of justice by those lazy pot bellied cops who would otherwise snub the concerned citizen from filing the complaint through contemporary mechanisms. Lack of motivation among the general public in physically going to to the local thana is another factor.

The Process

Standard web procedure of users registering with their email IDs, at the completion of which, an email is sent out to them. They can then log on and file a report. After successfully filing the complaint, they take a print out for “following up with the authorities”, as the website puts it. The onus of filing correct information lies with the complainant.

The webmaster on his/her part takes responsible in pushing the filed report to the concerned police department.

Points To Ponder

By and large, noble thoughts and intentions. But while browsing around the website and going beyond the home page, one thought that constantly came to my mind; tacky.

The design is haphazard. Out of nowhere, suddenly you see these two Goggle adsense sky scrappers abut in. Makes you think the designer is still living in dark ages by disregarding simple site optimization tactics like ad blending.

The site also mentions that SaferIndia will “forward the complaint electronically” to the said police department, and a copy of the same would be mailed to the complainant. You can’t help but wonder about the exact role the site is playing. Is it simply that of hitting the forward button? Why not cut the chase and let the users email directly to their police departments?

The site is full of disclaimers, though I don’t blame them for covering their ass. They also warn of taking action through all “legal means possible” if you start to fool around with the service.

The Site’s About Us

Besides Kiran Bedi and few other social activists, retired IPS officers, advocates etc., the only technical man-on-board I could make out was Naveen Varshney (Could barely read the last name, so pardon me if I got it wrong).

[Update – Mr Varshneya has replied to us in the comments section. We at TechBanyan welcome healthy criticism and positive feedback. We will continually strive to meet the high expectations of our readers].

Suggestions For The Website

While Ms Bedi is at it, why not give her a few suggestions. Might help her make the user experience better.

Blog

How about having a blog section where she can give updates on a weekly/fortnightly basis. (TSA, challenged only by the IRS in reputation, has one and they are an instant hit with the American travelers). SaferIndia users can give comments and feedback to her on how to optimize this whole process. After all thats what web 2.0 is all about!

Reports

Reports help in benchmarking and are extremely essential to measure the record for success or failure. Perhaps it may or may not be a good idea to make public the complaints but at least the web site can tell us how many complaints were filed, how many were resolved, how many still pending etc. in a given period of time. Reporting would also help bring transparency to this whole exercise.

These are some of the suggestions I can think of right off the top of my head. Let us know if you can think of something else.

India considers itself to be at the forefront of IT revolution. So it definitely makes sense for the government to harness this tool to stream line the process and make the lives of its citizens better. Hopefully we will see Government initiate similar projects soon.

===

Updates:

We thank Mr. Varshneya for shedding light on some of the concerns raised in the article above. (See Comments Section)

Regarding the ‘haphazard design’ statement, our grouse is not with showing Google ads but the manner and format it has been displayed in. One way to improve and optimize it would be to blend the colors of the ad with the site colors so that it doesn’t stand out and create a disconnect with the background.

Regarding the complaints being forwarded electronically to the concerned police departments, our real concern here is what is the standard procedure going to be in such cases. It would be impractical to expect Dr. Bedi to run from pillar to post all over the country fighting for every case. Besides forwarding them to the concerned police station, perhaps the site can also elaborate on how it will go about ensuring filed complaints will be acted upon or what will be the benchmarks for escalation.

    42 Responses to “SaferIndia – How Kiran Got Her Groove Back”

    1. naheed khan says:

      great idea!!!

    2. Tarun says:

      Naveen,

      I welcome your feedback and am glad you took time out to reply us here.

      Like I mentioned initially in the review, SaferIndia is indeed a noble idea and I doff my hat to Dr. Bedi and her team for envisioning and executing it.

      The statistics reported by Hindu leave no shred of doubt about the success of the site and how much it was appreciated by the Indian public.

      However, I stand by my take that the team could have done better justice to the design and optimization. Perhaps it could be a top priority in the next phase.

      I believe one of my comments in the article was too personal and scathing. I apologize if it caused any grief. I am going to take it off.

      Keep us updated about your plans and keep checking TechBanyan for more reviews.

      Best Regards,
      Tarun

    3. Mandavi Mishra says:

      respected
      Mam
      Goodafternoon
      How are you mam.I want talk to you. Please tell me your office and mobile numbers.I consult about my carrer.
      Thaking you
      Yours
      faithfully
      Mandavi Mishra
      Ph. 09350737065
      Inderpuri
      New delhi-12
      house no.Wz 247 A Ground flour
      Near post office.

    4. Sadhan says:

      Respected madam,
      Kindly Give me the correct web addres of
      seferindia.com

    5. devi dutt sharma says:

      most respected madame/ k bedi ji need your address of your office near by ncr saferindia.com we have tried number of times for sending a mail in connection of legal advise we are not aware ABOUT THE system wht to do? kindly advise
      thanks
      devi dutt sharma
      B 137 NTPC Township
      sector 33 Noida phone 0120-2595337,9958978808

    6. bharti says:

      hi mam,’
      how r u ,
      i m bharti from faridabad ,
      I was living in noida 2005,worked with a companey ,i meat rajeev we love each other then he promice me that he will marrige with me then we shifted me at faridabad we lived together since 2006to sep 2008 but now a days he is not aggree marrige with with me because he told me i have no money for givig him for dowery20lac rupees,i left my faimly todays i m alone
      plz mam help me what can i do,bqz i have no suporter,
      i love only rajeev,i wants only him plz help me,wt4 ur reply
      bharti
      h-25/8,faridabad,
      haryana
      9250085181

    7. Sanjay Varkha says:

      Dear Mam,

      I Sanjay live in Baderpur Border, New Delhi. Mam, one poor Ladies live in our area (Baderpur) she ask me what is the telephone no. of Madam Kirn Bedi becouse I talk to her.but I have no. any contcat no.Please tell me your office and mobile numbers.

      with warm Regards

      Sanjay Varkha
      9910383547

    8. SANJAY says:

      Dear Mam,

      how i can submit the complain against Everonn System India Pvt. Ltd. Ashok nagar chennai, because my salary of 2 month and 12 days and 5000/-(Security Money) pending for the period of april,july and aug-2008. i live in Delhi and working in govt. School in delhi, the company provide the faculy of provide computer education in delhi govt. school.

      Regards
      sanjay

    9. vaijayantimala says:

      respected
      Mam
      Goodafternoon
      How are you mam.I want talk to you. Please tell me your office and mobile numbers.I consult about my problem .
      Thaking you
      Yours
      faithfully
      vaijayantimala

    10. sanjay says:

      hi,
      Any one can help me to provide kiran bedi’s contact number.
      I will be thankful for that.

      Sanjay Kr. Singh

    11. malshikare sneha says:

      pleaes mam i want to talck with you give me youer no or email address
      sneha malshikare
      9767771499

    12. Paamil says:

      Respected MAm,
      I am running a NGO & I need guidancein dark.Please help me…. I dont need any financial help and hope that blessings r free…

      Jai Hind
      Paamil

    13. Elma Liedke says:

      Really good, now I’ll know. thanks

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