Categorized | Gaming

Xbox Live MTU Failed Error

A lot of gamers often come across this issue where the Xbox Live MTU is reported to have failed. If you are getting a similar error then check out the article as it could immensely benefit you.

Here is the thing to keep an eye for. Do you experience the following – You cannot connect to Xbox LIVE. When you perform the Test Live Connection test, the test for MTU displays Failed.

By now it should be apparent to you that your router or the gateway is incompatible with Xbox LIVE, or possibly your router or the gateway has an incorrect MTU setting. Now stop everything you are doing and meticulously double check and make sure this is not so. Ensure for compatibility and MTU settings.

If everything seems alright, then another possibility is that you have multiple consoles that are connected by using the same connection. This also ‘might’ cause a failed MTU test. Another scenario where the MTU test may fail is when you are sharing the connection with your computer.

I have had this error couple of times and I have been able to resolve it. I have also helped a few of my friends resolve this issue so atleast you know this error is not hard to get rid of.

However in your experience if you come across something else which helps create this error or helps in resolving this error, let others know below.

Now game on!

    64 Responses to “Xbox Live MTU Failed Error”

    1. Anthony Church says:

      What blows my mind is that I’ve not made any changes to my network and this just started happening to me. I’ve checked all the settings, not that any changed, but suddenly the MTU test fails and I cannot sign into XBOX live. I have a linksys MGA600N gaming adapter connected to a netgear WG614v5 that I’ve been using for months on end. Did Microsoft do an update to the 360 firmware?

      • reuben says:

        I just started having the same proplem.after reading the article about having to many things connected i disconnected my other devices and walla!starting working again.

    2. G says:

      Dude, mine is doing the same damn thing, I have not changed router/modem setups in 6-7 years. Now Xbox is failing to connect. Sometimes I just want to watch a movie that resides on the pc and xbox will not let it play b/c it says it needs to check in with xbox live for an ‘update’… This sh!t is ridiculous and must be a microsoft problem!!!

    3. Travissimo says:

      Xbox live is down, Sept 29th… Could be all day. Don’t go out and buy a new router or anything… It’ll be fine tomorrow just like always…

    4. BC says:

      This just started happening to me for no reason. Is XBOX doing an update?

    5. joe says:

      i am trying to set up xbox live for the first time, and when i do so it fails at mtu, i don’t understand what mu is , i am not very good with computors, all i would like is to play pn live. so if any one will help me please get in touch, thank you

    6. Miskav says:

      Goddamnit, It just happened again, out of the blue once more.
      Was playing with it yesterday just fine, and now it can’t connect, the MTU is at 1500, same router I’ve been using for 2 years with it, and no other consoles.

    7. Mal2582 says:

      I’m having the same problem, My network settings have been working for years and this just started happening to me. Does anyone have solution?

    8. Kelly says:

      So in saying all of the above how exactly did you fix the problem??? It doesn’t quite tell us where you fixed it?

      Could you take us through the steps please?

    9. Nick says:

      I am curious also. This has just happened to me tonight. Had the same settings for nearly a year and suddenly got this when trying to connect tonight. Ive read elsewhere that could be an ISP thing also. But i have no idea about these things anyhow. Im in New Zealand, so not sure if that would have anything to do with to be honest.

    10. Nick says:

      Ahh its because Xbox Live is down for maintenance June 16th for 24 hrs. It will go back to normal then i imagine. At least thats what the notice next to the xbox live connection test thingy says.

    11. dalton says:

      must be an update because im having the smae problem

      thank god i found this website

    12. Bjorn says:

      The thing that sickens me most about this crap is the lack of info. We are all lead to believe that its our connection or the MTU thats wrong. Well, they do inform us with “For more info, go to“. Nothing at their support site says anything about maintenance. It should be a popup window or something with excuses and info.

      I tried to look for the info Nick told us about but i couldnt find it =)

    13. tanman999 says:

      Same problem, ive tried everything. must be updates, hope it will be back up by tomorrow!

    14. lsu master says:

      Thank you thank you! Driving us crazy trying to fix the router!

    15. nathan says:

      Ok so some of you have got back up and running but I’m still getting this mtu issue since the 16th.. I have given them plenty of time now.. I know it is not a mtu issue.. but i also have no way of fixing this imaginary problem.. i am going to lose my mind.. Just wanted to know if anybody else is in the same boat.

    16. Tom says:

      Yeah, ever since the 16th I’ve had problems getting on XBL.
      I know the router is compatible, I’ve been XBL A LOT on that router.
      I know the MTU is fine… its set at 1500. >:(

    17. Andre says:

      God all the comments are the same..
      Im having the same problem out of the blue it stops working is it because there updating or something?

      Mehhhhhhhhh iv switched off my router and modem and console but still nothing please email me i u no anyways or tell me if its a update

      • nathan says:

        I finally got up and running at the beginning of this month and tech support was useless. I had a direct connection to my modem but its also a router(zhone). When they did their update on the 16th apparently it took out my connection too. In a last ditch effort i bought a router from their compatible list and now i am back in business. I don’t understand why but it works and none of those clowns at my isp tech support or xbox live support were of any help. .

    18. matt says:

      What the H3LL is MTU. I have no idea.. one day, Xbox working next, NOT =( what is MTU and how do I change it

      • reuben says:

        get your gateway ip address in your connection settings on your xbox,then go to your internet browser on your pc and type them in,you will get your router web page. login on the left side of page user is your username and user is the password once logged in you will see at the bottom mtu settings change it to 1364.

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